Train the Trainer Programmes

Group – Train the Trainer

3 Days

  • Analyse training activities and write objectives
  • Plan accurate training sessions with support materials that reflect real industry practice
  • Carry out group training sessions at a pace and level that maximises learning
  • Encourage participation and control group dynamics
  • Develop skills in training analysis

On Job Skills – Train the Trainer

2.5 Days

  • Identify the steps involved in any task and set acceptable standards to your business
  • Design and deliver on job skills training sessions to meet these standards
  • Test understanding to guarantee it is carried out correctly every time when the training is completed.
  • Gain the skills to make sure your trainee is motivated in the learning process and the investment you put in gets.

Service Excellence 

Programme

The Service That Matters! Customer Service Programme

2 Days

  • Explain why good customer service is important
  • Explain what really matters to the customer and to our business about the service
  • Explain how attitude and behaviours have an impact on customer satisfaction and on our business results
  • Identify key customer service standards and describe how to take ownership to consistently implement these standards
  • Explain how to retain customers and the importance of delighting them
  • Identify and explain the differences between good and great customer service
  • Explain the role of team members in providing great customer service
  • Demonstrate innovative service skills to generate increased revenue
  • Describe how to provide great customer service whilst promoting your company and its products and services
  • Explain and demonstrate positive techniques for dealing with awkward or demanding customers

Leadership & Management

Programmes

Leadership in Practice –
Motivation in Motion

2 Days

  • Define Motivation and the impact on peoples’ performance
  • Explain the importance of one to one communication to improve working relationships
  • Examine the meaning of Living the team spirit
  • Practice the effect of your decision on staff performance
  • Explain the difference between Conventional Leader and Lateral Leader
  • Demonstrate ability to give and receive feedback

The TAO of Couching

2 Days

  • Nurture an environment where coaching can flourish
  • Develop a team of people who relish working with you
  • Enhance the effectiveness of others through learning
  • Create more time for yourself through efficient delegation.

Supervisory Skills

2 Days

  • Lead your team
  • Communicate with different members of your team
  • Deal with problems and conflict assertively and with compassion
  • Develop motivation within individuals and your team
  • Create objectives for future actions

Creating Positive Environment – Recognition & Empowerment

1 Day

  • Define the meaning of recognition
  • Explain why Recognition & Empowerment are important
  • Describe how and when to regnonise an employee
  • Define the meaning of empowerment
  • State the levels of empowerment
  • Setting expectation to increase empowerment

Communication & Influencing

1  Day

  • Use effective methods of communication.
  • Use active listening and questioning skills.
  • Give and receive feedback and understand its value to yourself and others.
  • Distinguish between aggressive, assertive and passive approaches and their implications to others.
  • Use techniques to increase your power base.

Time Management & Delegation

1 Day

  • Recognize your own ‘time robbers’ and manage them effectively.
  • Organize and prioritize your activities.
  • Improve and manage working relationships.
  • Use delegation to achieve work targets.

Human Resources

Programmes

Career Path & Succession Planning

2 Days

  • State the difference between career path and succession planning, and Explain why it is important
  • Explain how to identify Hi-Potentials and why it is important to identify key positions
  • Demonstrate the process of career path
  • Run a development dialogue for high potentials in various scenarios
  • Describe the Process of Succession Planning & the different approaches
  • Set an action plan of how implement the concept in real life.

Effective Interviewing & Selection

1  Day

  • Describe how to follow a systematic approach to the recruitment and selection process and operate within the legal framework of our country
  • Explain how to handle and screen applications;
  • Conduct a structured and reliable interview that will help in the short listing and lead to successful selection
  • Demonstrate the importance of effective listening skills and question techniques

Performance Appraisal

1  Days

  • Define the meaning of performance appraisal
  • Explain the value it can add to the individual, Department and the organisation
  • Demonstrate to conduct a performance appraisal in a structured and professional manner.
  •  Evaluate the outcome of performance appraisal and act on it

Staff Retention 

1  Day

  • Examine recent trends in job tenure and turnover
  • Outline the impact of staff turnover on organizations
  • List types of staff turnover, and explore the most common reasons for it
  • State the 6 ways to support staff retention

Reward Management

1  Day

  • State the definition of Reward management
  • Explain why employers are considering Total Reward
  • Describe the Components of Reward Management
  • Clarify the various approaches

Designing HRM to fit Organisational Goals

1  Day

  • Contribute to the choice of appropriate HR policies that can lead to enhanced organizational and individual performance
  • Recognise and overcome barriers to the effective implementation of HR strategies.